When trying to make a remote desktop connection to a remote desktop server running Windows Server R2, you may see the following error messages:. If the problem continues, contact the owner of the remote computer or your network administrator. Check the remote desktop services limit. Verify the limit number of connections policy for remote desktop services:. To configure the number of simultaneous remote connections allowed per connection, do the following:.
To add users and groups to the remote desktop users group, using Local Users and Groups snap-in, do the following:. To help you figure out what the problem could be, here are two of the most common types:. A remote desktop connection can be unsuccessful when there are no communication paths. Follow the steps below to clear the cache:. Now check with the Preferred network adapter that the correct DNS server is being used.
Please ask IT administration questions in the forums. Any other messages are welcome. Receive news updates via email from this site. Toggle navigation. Remote Desktop can't connect to the remote computer: Reasons and solutions Home Blog Remote Desktop can't connect to the remote computer: Reasons and solutions. This post aims to discuss all the common reasons why a Remote Desktop Protocol RDP connection can't connect to a remote computer.
I will explain how to identify the cause and then show you how to fix your failing Remote Desktop Connection. Author Recent Posts. Krishnamoorthi Gopal. He has 10 years of IT experience in the insurance and healthcare industries. Latest posts by Krishnamoorthi Gopal see all. Repadmin vs. Contents of this article. RDP connection failed. Remote computer firewall status.
Remote computer RDP settings. Remote computer RDP settings in the Registry. Remote computer RDP services status. RDP settings in Group Policy. Using qwinsta to list sessions. RDP port setting from the registry. RDP access with a different port. Email Address. Mailing List. Sample Script output 2. Sample Script output 1. Related Articles. Windows Terminal v1. You go Laurent 2 years ago. Hello, A very common error is the famous "CredSSP encryption oracle remediation" message error due to may update when it's installed on the server but not on the desktop or the opposite.
Krishnamoorthi Gopal Rank: 1 2 years ago. Laurent, forgot to include Matt D Rank: 1 2 years ago. Great tips Krishna! Miguel Velez-White Rank: 1 2 years ago. Fiona 1 year ago. HI guys, I did try to reach my PC from outside of my home network. Rahul 1 year ago. Bozhidar Parvanov 1 year ago. Hi, very nice manual one of the best i ever found on the web. I have some deep problem related to termDD, unfortunately it does not load EventID ""The following boot-start or system-start driver s failed to load: TermDD"" and as a result i have EventID "The Remote Desktop Services service depends on the Terminal Device Driver service which failed to start because of the following error: An instance of the service is already running.
Ali 1 year ago. Paolo Maffezzoli Rank: 4 1 year ago. Do you have any specific error messages? Leos Marek Rank: 4 1 year ago. Fulu 11 months ago. Thanks for the great article!! Thanks for the post. It's very useful and informative. Prabhu 11 months ago. Leos Marek Rank: 4 11 months ago.
If you speak about session shadowing, see following guide. CaMu 10 months ago. Best regards, 0. Rod 9 months ago. I have a strange RDP problem I am trying to track down. Krishnamoorthi Gopal Rank: 1 9 months ago. Seems you are connecting from outside of your network. Can an one help in this regard 0. Leos Marek Rank: 4 8 months ago.
What if you try just with? Hi Leos, Thank you for your reply. Leave a reply Click here to cancel the reply Please enclose code in pre tags Your email address will not be published. Follow 4sysops. Subscribe to email updates Subscribe to post notifications. Here are all the details on this. Otherwise, you can go through the list of possible solutions that may resolve Windows 10 remote desktop not working.
Just follow the steps one by one and at the end of each step, see if the remote desktop starts working again. The first time you try to access the remote desktop the windows firewall will not allow you to do so because it is not active by default. It is because of security reasons as it gives security warnings if you try to access your computer from a different device. It may also happen if you are using any other antivirus software that does not let any other device access your computer.
So in the case of antivirus the solution may be to uninstall it or stop it from running in the background. There you go, the Windows firewall will now allow you to connect to this PC remotely using remote desktop protocol.
Just like changing the firewall settings, it is necessary that you allow remote connection as well if you are using remote desktop for the very first time. So in order to do this:. Remote connections are now enabled and now you can use it for the very first time. When you try using the remote desktop feature, the scaling feature of windows should be turn off as it might not be compatible with the device that will control your computer.
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